Customer Service Representative (HR)
Golden, CO Golden, CO Part-time Part-time $18 - $21 an hour $18 - $21 an hour 1 day ago 1 day ago 1 day ago Apply By:
08/28/23 Division:
Human Resources Division Management Level:
Individual Contributor Scheduled Weekly Hours:
32 Benefit Eligibility:
This position is non-benefit eligible and must work no more than 130 hours per calendar month.
Description:
Hiring Range:
$18 - $21 hourly The Customer Service Representative is responsible for assisting customers by providing basic and routine information and service related to the Human Resources department.
This individual follows established procedures to provide answers and/or handle customer needs, issues, and concerns as appropriate, establishes and maintains records, and composes and sends correspondence.
The CSR performs a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel.
Salary will be determined based on education and experience.
Schedule:
This position is on-site only in the Human Resources office.
Our office is located in the Administration & Courts building in Golden.
This position has multiple options for flexible schedules and work times during our 4-day work week Monday-Thursday.
RESPONSIBILITIES Assists customers by phone, e-mail and in person.
Provides information based on knowledge of division programs, activities, and policies.
Determines urgency, priority, and action necessary to serve customer.
Routes messages and referrals to other division personnel.
Follows-up with customer until matter is resolved or handed off to someone else.
Processes paperwork, assuming responsibility for correctness of spelling, punctuation, grammar, format, and accuracy of information.
Establishes and maintains a variety of tangible files, filing and retrieving information as requested or otherwise necessary.
Provides general administrative and clerical support for program staff.
Processes requests for the Public Service Loan Forgiveness Program.
Processes requests for Employment Verification.
Serve as a backup to the Onboarding Specialist for processing and printing new employee badges during onboarding classes and processing other badge requests that come during other days of the week.
Utilizes computerized data entry equipment and various word processing, database, and file maintenance programs to enter, store and retrieve information.
Receives and expedites deliveries of supplies, sorts and opens incoming mail, routes and distributes as appropriate.
Restocks supplies as needed.
Performs opening and closing procedures to prepare for customers and ensure work area is secured, organized, and clean at close of business.
Assisting the HR teams with tasks as needed.
Other duties and responsibilities as assigned
Qualifications:
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting.
If you are reading this and hesitating to click apply for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum
Qualifications:
High School diploma or equivalent One (1) year of work-related experience or equivalent combination of years of experience and education.
Preferred Skills/Attributes:
Proficient with the Microsoft Office Suite Ability to learn, maintain, and manage existing organizational systems Ability to communicate to various staff and community members with different needs and areas of expertise.
Ability to handle difficult customers.
Willingness to learn new processes.
Additional Job Information:
Offer of employment contingent upon successful completion of criminal history, motor vehicle report, and/or references.
Please note that supplemental questions requiring a written response will serve as a writing sample.
How to Apply:
Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position.
Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps.
To view the status of your application or direct communication from the hiring team, please log into your candidate portal.
For more details on the recruitment process, please visit https:
//www.
jeffco.
us/1860/FAQs Questions:
County Recruitment Team:
303-271-8400 or email protected Library Recruitment Team:
303.
275.
6168 or email protected Sheriff Recruitment Team:
303.
271.
5332 or email protected Education:
GED, High School Diploma
Experience:
Work
Experience:
Minimum one year Certifications:
Languages:
Category:
Administrative, Business Programs and Services.
Estimated Salary: $20 to $28 per hour based on qualifications.
08/28/23 Division:
Human Resources Division Management Level:
Individual Contributor Scheduled Weekly Hours:
32 Benefit Eligibility:
This position is non-benefit eligible and must work no more than 130 hours per calendar month.
Description:
Hiring Range:
$18 - $21 hourly The Customer Service Representative is responsible for assisting customers by providing basic and routine information and service related to the Human Resources department.
This individual follows established procedures to provide answers and/or handle customer needs, issues, and concerns as appropriate, establishes and maintains records, and composes and sends correspondence.
The CSR performs a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel.
Salary will be determined based on education and experience.
Schedule:
This position is on-site only in the Human Resources office.
Our office is located in the Administration & Courts building in Golden.
This position has multiple options for flexible schedules and work times during our 4-day work week Monday-Thursday.
RESPONSIBILITIES Assists customers by phone, e-mail and in person.
Provides information based on knowledge of division programs, activities, and policies.
Determines urgency, priority, and action necessary to serve customer.
Routes messages and referrals to other division personnel.
Follows-up with customer until matter is resolved or handed off to someone else.
Processes paperwork, assuming responsibility for correctness of spelling, punctuation, grammar, format, and accuracy of information.
Establishes and maintains a variety of tangible files, filing and retrieving information as requested or otherwise necessary.
Provides general administrative and clerical support for program staff.
Processes requests for the Public Service Loan Forgiveness Program.
Processes requests for Employment Verification.
Serve as a backup to the Onboarding Specialist for processing and printing new employee badges during onboarding classes and processing other badge requests that come during other days of the week.
Utilizes computerized data entry equipment and various word processing, database, and file maintenance programs to enter, store and retrieve information.
Receives and expedites deliveries of supplies, sorts and opens incoming mail, routes and distributes as appropriate.
Restocks supplies as needed.
Performs opening and closing procedures to prepare for customers and ensure work area is secured, organized, and clean at close of business.
Assisting the HR teams with tasks as needed.
Other duties and responsibilities as assigned
Qualifications:
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting.
If you are reading this and hesitating to click apply for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum
Qualifications:
High School diploma or equivalent One (1) year of work-related experience or equivalent combination of years of experience and education.
Preferred Skills/Attributes:
Proficient with the Microsoft Office Suite Ability to learn, maintain, and manage existing organizational systems Ability to communicate to various staff and community members with different needs and areas of expertise.
Ability to handle difficult customers.
Willingness to learn new processes.
Additional Job Information:
Offer of employment contingent upon successful completion of criminal history, motor vehicle report, and/or references.
Please note that supplemental questions requiring a written response will serve as a writing sample.
How to Apply:
Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position.
Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps.
To view the status of your application or direct communication from the hiring team, please log into your candidate portal.
For more details on the recruitment process, please visit https:
//www.
jeffco.
us/1860/FAQs Questions:
County Recruitment Team:
303-271-8400 or email protected Library Recruitment Team:
303.
275.
6168 or email protected Sheriff Recruitment Team:
303.
271.
5332 or email protected Education:
GED, High School Diploma
Experience:
Work
Experience:
Minimum one year Certifications:
Languages:
Category:
Administrative, Business Programs and Services.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
