Inside Auto Claims Adjuster-Golden, Colorado

Company Name:
Liberty Mutual
Title: Inside Auto Claims Adjuster-Golden, Colorado
Location: CO-Golden
Other Locations:
Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!
Are you looking for an opportunity to join a claims team with a fast growing company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims opportunity available. As an Inside Claims Representative you will review and process simple and straightforward claims within assigned authority limits, consistent with policy and legal requirements. In this busy and fast-paced environment, your organizational skills and ability to stay calm and focused will be put to good use. In addition to a wide range of benefits, as an employee, your insurance education and training are paid by Liberty Mutual Insurance.
Reviews and administratively sets-up simple and straightforward claims (i.e., small theft or minor automobile property damage) in tracking system and writes or revises the brief description of loss to ensure that it accurately reflects the actual circumstances.
Ability to manage a claims desk in a high volume claims environment.
Determines liability. Establishes and enters claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims. Responds to various written and telephone inquiries including status reports. Explains the facts and logic behind decisions in a way that the customer understands, even if they do not agree with the decision.
Documents actual damages associated with claims and processes claim settlements within assigned authority limits.
Maintains diary of claims processed and matches all open and closed mail to ensure proper tracking and processing of claims consistent with established guidelines and expectations.
Uses organizational skills to manage competing demands while performing administrative tasks associated with processing claims such as establishing and maintaining files and folders and generating required correspondence.
Alerts Team Manager to the possibility of fraud or subrogation potential for claims being processed.
High school diploma or equivalent experience
1-3 years of related customer service experience; 1 or more years claims handling experience, or equivalent training required.
Basic understanding of insurance principles including coverages and terminology.
Effective and persuasive communication skills to explain the facts and logic used to arrive at decisions in a way that the customer understands.
Written skills to compose clear, succinct descriptions when posting files and drafting correspondence.
Excellent telephone communication skills, as well as typing skills required.
Capacity to multi-task in a fast-paced work environment.
Addresses conflict calmly, directly and diplomatically. Treats others with respect, even under difficult or heated circumstances.
Licensing required in some states.
Required steps:
You are required to complete an assessment as part of the application process for this position. Once you review your candidate profile and click submit, a link to an assessment will be provided. After clicking the link, you will also receive a direct link by e-mail that will allow you to take the assessment later if you choose. Depending on the job, the assessment may take between 30 and 60 minutes and it must be completed to be considered for the position.
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Discounts on automobile and homeowner''s insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Accidental death and dismemberment insurance
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company''s success is inextricably linked to our employees'' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What''s your policy?

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