Tour Guides (MillerCoors-Golden, CO)

Company Name:
MillerCoors is built upon a foundation of more than 288 years of brewing heritage. It is a legacy driven by our founders to brew the highest quality beers, and a commitment that continues today. Our vision is to create America's best beer company by driving profitable growth. And we insist on building our brands the right way through quality brewing, responsible marketing, and a commitment to sustainable development and community investments. We're building a true team of highly talented people. People who are passionate about the beer business, who love to win and have a desire to learn, and who always aim to amaze customers by doing the little things that make a big difference.
MillerCoors is seeking to hire 8 year-round, part-time Tour Guides for our Golden Brewery, starting in December 1st, 2014.
Work-hours vary from 24-39 hours per week, depending on business need.
The Temporary Tour Representative (TR) represents MillerCoors as the first face-to-face point of contact with guests of MillerCoors Brewing Company.
You will contribute to the business vision, values and goals of MillerCoors by educating and engaging consumers through assigned duties and tasks within the tour operations area of Guest Relations.
This includes providing hospitality services and one-on-one interactions, which will ensure a positive, informative and quality experience that is memorable to all customers.
Assure customer satisfaction with internal and external customers.
Anticipates customer needs and determine necessary solutions to provide superior products/services.
Minimal supervision required for established procedures on daily assignments. Additional duties and projects may be assigned.
Communicate, to visitors, approved key messages related to information on MillerCoors Brewing Company and its products in a professional and enthusiastic manner.
Respond accurately to consumer inquiries/complaints ensuring customer satisfaction.
Ensure the safety and comfort of all customers during their visitation and reacts quickly and confidently in emergency situations.
On a daily basis, review new information and keep current on all approved information for accurate public communication to maintain credibility and competence as a spokesperson for the MillerCoors Brewing Company.
Certified to perform all tour and Guest Relations operation responsibilities, with the exception of VIP Tours, Committee Leads, and Supervisory duties.
Perform individually, or as part of a team, special assignment work on an as needed basis, e.g. participation on special committees/task forces, setting up displays, executing brand promotions, etc.
Support Guest Relations programs by being available any day of the week (Monday-Sunday) and for all schedules.
Help to create and sustain a winning culture by living the MillerCoors Values (Integrity & Respect, Quality, Excelling, Creativity, Passion).
Weekly work-hours may vary from 15-39 hours per week, depending on business need.
Preferred Qualifications:
Education: High School Graduate. Guest Relations experience is preferred, outside experience in an equivalent role is acceptable.
Knowledge/Experience: 2 years experience in public relations or related field.
Requires strong people skills and excellent verbal communication and presentation skills.
Requires ability to learn and memorize information quickly.
Must be able to present information in a pleasant, convincing and professional manner while maintaining an enthusiastic and entertaining attitude.
Requires ability to work in fast-paced, high-pressure environment and a high level of adaptability to constant change.
Requires ability to walk long distances, climb stairs, and stand for long periods of time.
Must be able to possess necessary Commercial Drivers License (CDL).
Must be at least 18 years of age.
Availability: Must be able to work scheduled day and evening programs any day of the week.
Work-hours vary from 24-39 hours per week, depending on business need.
Apply via www.millercoors.com careers page, search for Colorado openings - Req ID 5718BR.
MillerCoors is an Equal Opportunity Employer tapping into the power of Diversity.

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