Program Specialist (Hearing Aid Coordinator)
Program Specialist (Hearing Aid Coordinator) / PD# 44213-0 This position is a Program Specialist (Hearing Aid Program Coordinator) and reports to the Supervisory Management and Program Analyst (Supervisor, Customer Service Section) for effectively executing and managing the Denver Logistic Center National Hearing Aid Program, serving as the organizations hearing aid and accessories subject matter expert (SME). The incumbent is responsible for three main functional areas:
customer service, Hearing Aid Program management, and training. The Program Specialist is responsible for providing customer service on all Denver Logistic Center items and hearing aid related tasks including Remote Order Entry System (ROES) problem resolution, external and internal training on all hearing aid products covered in the Hearing Aid Contract. The incumbent works closely with the Commodities and Services Acquisition Service (CSAS) as a critical point of contact with hearing aid manufacturers. The incumbent is responsible for promoting good customer relations through constant communication, follow-up, counseling, and selling techniques. They determine battery schedules for all hearing aids on contracts and keep electronic files of these schedules up to date. They develop and update policies and procedures for the hearing aid program. The incumbent is a primary participant in the development of hearing aid automation processes, which include hearing aid order processing, order rejection processing, model changes, component changes, timeliness, and ease of system use. They are responsible for the development of all customer notifications regarding the hearing aid program, including hearing aids, Cochlear Implants, stock hearing aids, assistive listening devices, assistive devices and accessories. They may be required to perform the duties of a contracting officer representative (COR) level one and assist in maintaining hearing aid and component publication sheets for customer use. They are also responsible for identifying and defining hearing aid and assistive device makes, models, and battery sizes and entering them into the Denver Logistic Center inventory product file. Incumbent provides customer training to users who order products and services from Denver Logistic Center. To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. Time-in-grade:
Applicants who are current Federal employees or who have held a GS grade anytime in the past 52 weeks must also meet time-in-grade requirements. Example for a GS-09 position you must have served 52 weeks at the GS-07 level. Specialized Experience (GS-9):
Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-7) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Order fulfillment production systems such as remote order entry systems and integration of orders, purchase orders, order certification, adjustments, and issues.; contract acquisition to ensure that hearing aid vendors are meeting specific requirements of their respective contracts, especially the quality assurance and warranty requirements; hearing aid models including full shell (FS), half shell (HS), canal aid (CA), completely in the canal (CIC), behind the ear (BTE), receiver in the canal (RIC), contralateral routing of sound (CROS), BICROS, remotes, Cochlear Implants, Auditory Osseo (AO) Integrated Implants and all associated hearing aid accessories. ; various types and sizes of batteries (including rechargeable) regarding size, voltage, units of packaging, life expectancy and substitutability and with mechanical aids and/or adaptive devices for the visually impaired; billing and credit policies and procedures including billing reports and pricing; supply, inventory systems, distribution, and shipping/postal methods; spreadsheet software to produce and analyze data. Skills in communicating, both orally and in writing or Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related Additional information on the qualification requirements are outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/
Estimated Salary: $20 to $28 per hour based on qualifications.
customer service, Hearing Aid Program management, and training. The Program Specialist is responsible for providing customer service on all Denver Logistic Center items and hearing aid related tasks including Remote Order Entry System (ROES) problem resolution, external and internal training on all hearing aid products covered in the Hearing Aid Contract. The incumbent works closely with the Commodities and Services Acquisition Service (CSAS) as a critical point of contact with hearing aid manufacturers. The incumbent is responsible for promoting good customer relations through constant communication, follow-up, counseling, and selling techniques. They determine battery schedules for all hearing aids on contracts and keep electronic files of these schedules up to date. They develop and update policies and procedures for the hearing aid program. The incumbent is a primary participant in the development of hearing aid automation processes, which include hearing aid order processing, order rejection processing, model changes, component changes, timeliness, and ease of system use. They are responsible for the development of all customer notifications regarding the hearing aid program, including hearing aids, Cochlear Implants, stock hearing aids, assistive listening devices, assistive devices and accessories. They may be required to perform the duties of a contracting officer representative (COR) level one and assist in maintaining hearing aid and component publication sheets for customer use. They are also responsible for identifying and defining hearing aid and assistive device makes, models, and battery sizes and entering them into the Denver Logistic Center inventory product file. Incumbent provides customer training to users who order products and services from Denver Logistic Center. To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. Time-in-grade:
Applicants who are current Federal employees or who have held a GS grade anytime in the past 52 weeks must also meet time-in-grade requirements. Example for a GS-09 position you must have served 52 weeks at the GS-07 level. Specialized Experience (GS-9):
Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-7) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Order fulfillment production systems such as remote order entry systems and integration of orders, purchase orders, order certification, adjustments, and issues.; contract acquisition to ensure that hearing aid vendors are meeting specific requirements of their respective contracts, especially the quality assurance and warranty requirements; hearing aid models including full shell (FS), half shell (HS), canal aid (CA), completely in the canal (CIC), behind the ear (BTE), receiver in the canal (RIC), contralateral routing of sound (CROS), BICROS, remotes, Cochlear Implants, Auditory Osseo (AO) Integrated Implants and all associated hearing aid accessories. ; various types and sizes of batteries (including rechargeable) regarding size, voltage, units of packaging, life expectancy and substitutability and with mechanical aids and/or adaptive devices for the visually impaired; billing and credit policies and procedures including billing reports and pricing; supply, inventory systems, distribution, and shipping/postal methods; spreadsheet software to produce and analyze data. Skills in communicating, both orally and in writing or Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related Additional information on the qualification requirements are outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$58,006 to $75,408 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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