Information Technology Specialist
You must possess the Basic Requirements identified below to be considered eligible for this position.
Your resume must clearly show that you possess the appropriate specialized experience requirements.
To receive consideration for this position, you must meet all the qualification requirements by the closing date of the announcement.
The following link provides more information on the qualifications for this position:
Information Technology (IT) Management Series, 2210 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Basic Requirement:
For the GS-11:
You must have one year specialized experience equivalent to the GS-09 in the Federal service.
Specialized Experience Requirement:
GS-11:
Specialized experience is defined as experience diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems (Windows); providing excellent customer service in determining the source of problems and identifying the priority and nature; configuring, deploying, maintaining, troubleshooting and implementing temporary or permanent fixes with the aim of restoring service to computer workstations, laptops, printers, mobile devices, phones, peripheral equipment and telecommunications equipment; troubleshooting and researching post installation related issues, critical registry issues and recommending solutions to resolve customer issues.
In addition to meeting the specialized experience, you must also possess and demonstrate the Information Technology (IT) related experience identified in the following 4 competencies listed below.
1.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
TIME IN GRADE REQUIREMENT:
If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet time-in-grade (TIG) requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.
This requirement must be met by the closing date of this announcement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Your resume must clearly show that you possess the appropriate specialized experience requirements.
To receive consideration for this position, you must meet all the qualification requirements by the closing date of the announcement.
The following link provides more information on the qualifications for this position:
Information Technology (IT) Management Series, 2210 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Basic Requirement:
For the GS-11:
You must have one year specialized experience equivalent to the GS-09 in the Federal service.
Specialized Experience Requirement:
GS-11:
Specialized experience is defined as experience diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems (Windows); providing excellent customer service in determining the source of problems and identifying the priority and nature; configuring, deploying, maintaining, troubleshooting and implementing temporary or permanent fixes with the aim of restoring service to computer workstations, laptops, printers, mobile devices, phones, peripheral equipment and telecommunications equipment; troubleshooting and researching post installation related issues, critical registry issues and recommending solutions to resolve customer issues.
In addition to meeting the specialized experience, you must also possess and demonstrate the Information Technology (IT) related experience identified in the following 4 competencies listed below.
1.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
TIME IN GRADE REQUIREMENT:
If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet time-in-grade (TIG) requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.
This requirement must be met by the closing date of this announcement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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